Privacy Policy

Effective Date: 01 July 2018
This is the Privacy Policy of ICT Security Pty Limited ABN: 26 113 891 179.


ICT Security Pty Limited takes your privacy very seriously. The following policy explains how ICT Security Pty Limited protects your privacy and how the personal information you provide is used by ICT Security Pty Limited. ICT Security Pty Limited is bound by the Privacy Act 1988 and in particular within National Privacy Principles in the Privacy Act.

We do not disclose any personal or billing information such as contact or account information provided to us by you or your company. ICT Security Pty Limited encourages you to read this Policy in its entirety and contact us with any questions that you may have. Our Contact information is available at

The Information Collected by ICT Security Pty Limited and why we collect it

There are two types of information collected; Personally Identifiable Information and Non-Personally Identifiable Information.

a) Personally Identifiable Information (“personal information”) is information that identifies you as an individual, such as your name, mailing address, email address, contact details and, if necessary, your credit or debit card numbers and other billing information. We may obtain credit information about you from a credit reporting agency or from a credit provider.

As a general rule we do not collect personal sensitive information. Personal sensitive information is only obtained when you voluntarily provide the information to us. ICT Security Pty Limited uses personal sensitive information for validation and to provide you with better service.

As Visitors navigate or interact with ICT Security Pty Limited’s Web sites, ICT Security Pty Limited may also automatically collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons.

b) Non-Personally Identifiable Information (“non-personal information”) is information that does not identify you as an individual, such as your browser type, IP Address, the URL of the previous web site you visited. ICT Security Pty Limited may automatically collect certain types of non-personal information from you when using We may also collect non-personal information that you voluntarily provide, such as information included in response to a questionnaire or survey.

Third Party Tracking

ICT Security Pty Limited engages third parties, which use images, and scripts, to help better manage content on ICT Security Pty Limited’s Web sites. ICT Security Pty Limited does not provide Personal Information to the third parties, but may tie the information gathered from third party tracking to Visitors’ Personal Information for marketing purposes.


A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer’s browser.

A “cookie” is a piece of information that our Web site sends to your browser, which then stores this information on your system. If a cookie is used, our Web site will be able to “remember” information about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a Web site as seamlessly as possible. You should be aware that cookies contain no more information than you volunteer, and they are not able to “invade” your hard drive and return personal or other information to the sender.

Our uses of “cookies” are limited to the following specific situations. The first situation is with respect to temporary cookies. There are two instances in which we use temporary cookies. First, if you are accessing our services through one of our forums sections our Web server may automatically send your browser a temporary cookie, which is used to help your browser navigate our site. The only information contained in these temporary cookies is a direction value that lets our software determine which page to show when you hit the back button in your browser. This bit of information is erased when you close your current browser window. Second, if you log into an access-controlled section of our site, we set a temporary session cookie to establish that you have been authenticated. If you choose not to accept a temporary cookie, you will not be able to navigate in the access-controlled section of the site.

IP Address

ICT Security Pty Limited may collect IP addresses for the purposes of systems administration, for server problem diagnosis and for compiling aggregate information (such as how many visitors logged on to ). When you visit a particular web page on , our servers log your IP address. An IP address is a number that is automatically assigned to your computer when you use the Internet.

Contact forms

ICT Security Pty Limited’s purpose in collecting personal information within contact forms, is to use the information you provide in order to fulfil requests for services or information, provide customer services, promotions or surveys, offer new products or services; improve the effectiveness of, marketing activities and offers; conduct research and analysis; or perform other business activities. We only collect mandatory information that we consider necessary for achieving this purpose.

Customer Testimonials, Comments, & Reviews

We may post Customer testimonials, comments, and reviews on our Web sites, which may contain Personal Information. We do obtain the Customer’s consent via email prior to posting the testimonial, in order to be able to post their name along with their testimonial. If You wish to update or delete Your testimonial, you can contact us at

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. You may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of Cookies

Performance Cookies

These cookies help Us understand how Visitors interact with our Web sites by providing information about the areas visited, the time spent on the Web site, and any issues encountered, such as error messages. This helps us improve the performance of our Web sites.
Google Analytics:
Google Analytics cookies are used to collect information about how Visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of Visitors to the site, where Visitors have come to the site from, and the pages they visited.

Targeting or Advertising Cookies

ICT Security Pty Limited uses targeting and advertising cookies for marketing purposes, but only with respect to our public-facing Web sites, and not with respect to our production environment Service.  You may opt out of behaviourally-targeted ads anytime by deleting your browser’s cookies.

Third Party Services

We use some third-party services. These third-party services may place cookies on Your device to gather, for example, usage information and session preferences. We do not have control over the cookies these third-party services may set in order to make their service run properly or the cookies they may set to collect usage data and preferences.
Google Maps:
Google sets a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they may include a mixture of pieces of information to measure the number and behaviour of Google Maps users.

Social Sharing

Our Web sites include social media features, such as the Facebook “Like” button, the LinkedIn button, Twitter button, and the “Share This” widget. These features may collect Your IP address and information regarding the page(s) that You are visiting on ICT Security Pty Limited Web sites, and may set a cookie to enable the feature at issue to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Web sites. Your interactions with a particular feature are governed by the applicable privacy policy of the company providing such feature.
We use Twitter share buttons on this Web site. Twitter may use cookies to better understand how you interact with their services, to monitor aggregate usage by Twitter users and web traffic routing to their services. You can remove or block cookies using the settings in your browser, but in some cases, this may impact your ability to use Twitter.
Some of our pages use sharing buttons or other features from LinkedIn, a social media network. LinkedIn may set cookies for this service.

Opt out of all cookies

Below are instructions on how to opt out of all cookies via Your web browser. Please note this will impact all Web sites accessed within the browser.

Chrome: Opt Out

Explorer: Opt Out

Firefox: Opt Out

Safari: Opt Out

Other Browsers: Refer to your browser options for further information.

How We Use and Disclose Your Personal Information

We take seriously the trust you place in us and will not sell, rent, or lease your information to others.

We may use your information in accordance to:

a) assess any application by you for services and goods to be provided by us.

b) collect payments that are overdue in respect of any services and goods provided by us.

c) provide the services and goods to you (including the investigation or resolution of disputes relating to any services and goods provided to you).

We may disclose your personal information to:

a) third parties such as our service providers. For example, ICT Security Pty Limited may share personal information with third parties to perform services such as processing credit card payments.

b) appropriate government agencies or individuals appointed by a government such as (ACA) responsible for the investigation and resolution of disputes or complaints concerning your use of the services for the purpose of enabling investigation and resolution of those disputes or complaints.

In certain situations, ICT Security Pty Limited may be required by law enforcement or judicial authorities to provide personal information to appropriate governmental authorities. We will disclose personal information upon the receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.

We may also use or disclose your personal information if we believe such actions is necessary in order to:

a) protect or defend our legal rights in our property or our users;

b) assist in investigate, prevent or take actions regarding other unlawful activities;

c) assist in suspected fraud situations;

d) assist in recovery of lost or stolen equipment;

e) lessen or prevent serious threats to an individual’s life, health or safety, or to public health or safety potential threats to the physical safety of any person.

Information Shared with Other Entities

Remember, if you go to other web sites, including those of our partners, advertisers, and other sites that link to ours, they may collect personal and non-personal information about you. The information practices of those other sites are not covered by this Privacy Policy. We have no liability or responsibility for those sites or for their policies.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

How to Correct Information

Under the guidance of the National Privacy Principles (Privacy Act 1988) you have certain rights to gain access to the information which we hold about you and to seek correction of it. If at any time you would like to review your personal information or have your personal information corrected, then please contact us and we will make the appropriate corrections.

How we protect your data

The security of ICT Security Pty Limited’s and Our third party providers’ infrastructure is a critical priority for ICT Security Pty Limited, and We implement safeguards designed to protect Your data, including Personal Information.  However, no security system is impenetrable, and due to the inherent nature of the Internet, We cannot guarantee that data, including Personal Information, during transmission through the Internet or while stored on Our systems or otherwise in Our care, is absolutely safe from intrusion or other unauthorized access by others.

ICT Security Pty Limited’s Web sites includes social media features, such as the Facebook and Twitter buttons, and certain widgets, such as the “share this” button or interactive mini-programs that run on the Web site. These features may collect a Visitor’s IP address, data regarding the page(s) each Visitor visits on the Web site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on ICT Security Pty Limited’s Web site. A Visitor’s interactions with these features are governed by the privacy policy of the company providing it. ICT Security Pty Limited has no direct relationship with the individuals whose Personal Information it processes.

ICT Security Pty Limited will retain Personal Information it processes on behalf of Visitors for as long as needed to provide Web site services to Visitors.  ICT Security Pty Limited will retain and use this Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Data breach procedures we have in place

In case of a data breach, ICT Security Pty Limited has several steps that are implemented in order to respond to such events. There is no single method of responding to data breaches as they must be dealt with on a case-by-case basis, where by solutions are adapted depending on the nature of the breach that occurs.

However, there are four key steps that ICT Security Pty Limited considers when responding to a breach or suspected breach:

  1. Contain the breach
  2. Assess the risks associated with the breach
  3. Consider breach notification
  4. Review the incident and take action to prevent future breaches

Our Policy Towards Children

As an enterprise software company providing the Service to Customers, Our communications, business processes, and the Service itself are not directed to individuals under age 18.  We do not knowingly collect Personal Information from children under age 18. If We become aware that a child under age 18 has improperly provided Us with Personal Information, We will take steps to delete such information. If You become aware that a child has provided us with Personal Information, please contact Us.

Access to Personally Identifiable Information

Customers may update their Personal Information by editing their users’ information in the Service. If you’re a Visitor and Your Personal Information changes, or if You no longer desire to receive information about ICT Security Pty Limited’s Service, You may have Your Personal Information updated or removed from ICT Security Pty Limited’s records by emailing or by contacting Us by telephone or postal mail at the contact information listed below.

We will respond to your request within 30 days.

What rights you have over your data

You can always opt not to disclose information, even though it may be needed to take advantage of or register for certain features of the Service or other content made available via the Web sites.

If You do not wish to receive email or other mail from Us, message or notify Us at Please note that if You do not want to receive legal notices from Us, such as this Privacy Statement, those legal notices will still govern Your use of the Web sites, and You are responsible for reviewing such legal notices for changes.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

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